At our crm software for small business platform, your privacy and the protection of your personal data are our top priorities. Our Privacy Policy is designed to clearly outline how we handle the collection, storage, access, and processing of your personal information in accordance with a variety of privacy laws, including those from Canada (PIPEDA), Quebec (Law 25), the European Union (GDPR), Brazil (LGPD), California (CCPA/CPRA), Colorado (CPA), Utah (UCPA), Connecticut (CTDPA), Virginia (VCDPA), South Africa (POPIA), and others.
This policy is comprehensive and covers all aspects of our website, applications, services, and products. Please note that this policy does not apply to third-party platforms, applications, products, or services which may be accessed through our platform; these entities have their own privacy policies.
Our Privacy Policy addresses the following processing activities: when you use our applications and services as an authorized user, visit any of our websites linked to this Privacy Statement, or engage with communications from us such as newsletters, emails, calls, or text messages/SMS.
We collect various types of personal data in order to provide and improve our services. This includes:
- Account Information for managing your account and profile.
- Payment Information to process transactions and maintain financial records.
- Financial Information related to billing and payment processes.
- Purchase Information to track orders, deliver products or services, and offer customer support.
- Mobile Device Identifiers to enhance security and personalize user experiences.
- Location Data for location-based services and regional customization.
- Feedback to improve our products and services.
- Social Media Information to provide social features and understand user preferences.
- Product Information to tailor our offerings based on user behavior and feedback.
This data is collected through various means, including user input during account creation or service usage, interactions with our applications, and through automated technologies like cookies. We may also receive personal data from third parties, in which case, we encourage users to review the privacy policies of those third parties as well.
We use cookies on our platform for various purposes, including enhancing user experience, customizing content, and tracking analytics. These cookies are categorized into Strictly Necessary, Preference, and Analytics, and users can manage their preferences through our dedicated Cookie Manager tool.
Your data’s retention period is based on legal requirements and the purpose for which it was collected. Once the data is no longer needed or required to be retained by law, we take steps to delete or anonymize it.
To ensure your personal data remains secure, we implement organizational and technical safeguards. This includes using encrypted communication and partnering with secure third-party service providers.
We recognize the importance of protecting children’s privacy. Therefore, we do not intentionally collect personal data from individuals under the age of 18 without parental consent or as required by law.
Under certain circumstances, and depending on your jurisdiction, you have rights related to your personal data. These may include the right to access, rectify, erase, restrict processing, transfer your data, object to processing, non-discrimination, and the ability to file appeals/complaints with relevant authorities or withdraw consent at any time. To exercise these rights, please reach out to our privacy team.
We reserve the right to update this Privacy Policy from time to time. Any changes will be communicated through updates on our website.
For inquiries, requests to unsubscribe, or any data-related questions, please contact our privacy team by email at [email protected] or by sending a letter to the address provided on our website. Your privacy is our responsibility, and we are committed to handling your personal data with the utmost care and respect.